Frequently asked questions
What is the return policy?
Defective or damaged? Contact support@dogease.co within 7 days with photos for a replacement or refund.
Other issues? Reach out within 30 days - we'll help.
See our full Refund Policy for details.
How long does shipping take?
Orders are processed within 1-3 business days and typically arrive within 7-14 business days to USA and Canada.
You'll receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking to update.
We offer FREE shipping on all orders!
Are your product safe for my dog?
Yes! We carefully select products made from pet-safe materials designed for dog use.
SAFETY FIRST:
• Always supervise your dog during use
• Inspect products regularly for damage
• Replace if worn or damaged
• Wash before first use
We stand behind the quality of every product we sell.
Every dog deserves more than just "good enough."